FAQ
FAQ (Frequently Asked Questions)
1. What are MONSÍ candles?
MONSÍ candles are handmade soy wax candles made from natural and organic ingredients. They are environmentally friendly, long-lasting and have a pleasant aroma.
2. What are the advantages of MONSÍ products?
MONSÍ products are made from soy wax, which is natural and harmless to health. Soy wax candles burn longer and cleaner than paraffin candles, do not emit harmful chemicals and create a cozy atmosphere.
3. How long do MONSÍ candles burn?
MONSÍ candles burn longer than regular candles due to their natural composition. The burning time depends on the size of the candle, but on average our candles burn between 30 and 50 hours.
4. Are your candles safe for home use?
Yes, our candles are safe to use at home. They are made from natural wax and do not emit toxic substances when burned. However, we recommend that you always follow safety instructions, do not leave candles unattended, and keep them away from children and animals.
5. How to burn a candle correctly?
For a long, even burn, allow the candle to burn for the first time until the wax melts to the edges. Always trim the wick to 5 mm before each burning to avoid smoke and soot.
6. What are home fragrances and how are they used?
Home fragrances are special blends of scents that spread a pleasant aroma throughout your home. They are usually used with special diffusers or simply sprayed into the air. Home fragrances give your home a feeling of coziness and freshness.
7. What is the difference between hanging scents and home scents?
Hanging scents are designed for smaller areas, such as closets, cars, or bathrooms. They often have a hanging element for convenient attachment. Home scents are more designed for larger spaces and are usually used with diffusers or other scent-emitting devices.
8. Can MONSÍ products be returned or exchanged?
Yes, if you are not satisfied with your purchase, you can return or exchange the item within 14 days. It is important that the product is unused and in its original packaging. Please contact our customer service team for more information.
9. How can I contact MONSÍ customer service?
If you have any questions or requests, you can contact our customer service team by email info@monsicandles.lt or by phone +370 654 02908. We are always ready to help!
10. How can I order MONSÍ products?
You can order MONSÍ products directly from our online store monsicandles.lt . Select the products you want, add them to your cart and follow the instructions during checkout. We will ensure fast and safe delivery.
Orders
1. How long does it take to prepare your order?
Although we are a small company, we pride ourselves on offering a fast and convenient service. Orders are often dispatched the same day (Monday to Friday). If not, your order will be dispatched the next working day. During peak times this may take up to 3 working days.
2. Are your products suitable for vegans?
All our soy candles are made from 100% soy wax flakes and high-quality fragrance oils. All products are not tested on animals and are suitable for vegans.
3. Where are your candles made?
We hand-make each candle in our studio in Kaunas.
4. Is your soy wax sustainable?
Our soy wax is grown and processed in the USA and is certified non-GMO. We do not use soy grown in South America.
5. Is it possible to get samples before ordering?
Of course! You can purchase individual tealight or melt samples, and we often include a free sample in our packages when we can. Please email us if there is a scent you didn't order but would like to try.
6. Are your candles made with essential or fragrance oils?
We use fragrance oils. This allows us to offer a wide range of scents and ensure good value for money. On each product page you will find a list of ingredients so you can choose according to your preferences.
7. How will my order be packaged?
Your items will be wrapped in bubble wrap, taped and placed in a box. Most of our packaging can be recycled, reused or composted.
8. Can the order be sent as a gift?
Of course! You can choose the gift box option before checkout. We can also add your message, and the packages never contain financial information.
Delivery
1. How much does delivery by parcel machine cost?
Delivery to a parcel machine in Lithuania starts at 3.50eur. and is calculated based on the contents of your cart. We also offer free delivery to a parcel machine in Lithuania when you spend more than 50eur. online.
2. Can I receive the package tomorrow?
If you place your order before 12:00 noon, we will ship it the same day. Orders often arrive at the parcel machine the next day, but we cannot guarantee this.
3. How will I know when to expect my package?
You will be sent an email when your package is packed and shipped. You will have a tracking number so you can check the status of your order. When your package is placed in a parcel locker and ready for pickup, you will receive an SMS (to the phone number provided during ordering) with the parcel locker door code or QR code.
4. What should I do if I have problems with delivery?
If your delivery does not go according to plan, please contact us immediately. We will do our best to resolve the issue and deliver your package. You can call us at +370 654 02 908 or email us at info@monsicandles.lt
5. What should I do if I received a damaged package?
If you have received your order and something has been damaged during delivery, please notify us immediately. Please send us an email with the delivery details, what was damaged and, if possible, a photo. We will arrange for a replacement or refund, depending on the situation and your preferences. Please report any damage within 48 hours of delivery.
6. What should I do if an item is missing from my package?
We are only human, and very rarely, we may miss something in your package. If this happens, please let us know and we will send you the missing item and apologize for the inconvenience!
Individual and business orders
1. Is it possible to purchase candles for large corporate events?
We are always happy to discuss large orders for corporate events or gifts. Please email info@monsicandles.lt with a description of what you would like and how you envision the product, and we will get back to you with a detailed quote.
2. Can I purchase candles with my own labels?
Yes, we can make white label candles, write to us at info@monsicandles.lt and we will get back to you with an offer.