RULES FOR PURCHASE AND SALE OF GOODS

Rules for buying and selling goods

1. General provisions

1.1. These Rules for the Purchase and Sale of Goods, upon the Customer's agreement with them (i.e. upon familiarization with the Rules and placing a checkmark next to the link "Purchase Rules" provided on the Website), are a legal document binding on the parties, which is considered an integral and inseparable part of the Rules, and which establishes the rights and obligations of the Customer and (or) the Buyer and the Seller, the terms and procedure for the acquisition and payment for the Goods, the terms and procedure for the delivery and return of the Goods, the liability of the parties and other provisions related to the purchase and sale of Goods on the Website.

1.2. You have the right to purchase Goods on the Website:

1.2.1 capable natural persons, i.e. persons who have reached the age of majority and whose capacity is not restricted in accordance with the procedure established by applicable legal acts;

1.2.2 minors between the ages of sixteen and eighteen, only with the consent of their parents or guardians, except in cases where they are emancipated;

1.2.3 legal entities represented by a person acting in accordance with the founding documents of this legal entity;

1.2.4 authorized representatives of all the above-mentioned persons.

1.3 All Agreements for the purchase of Goods on the Website are concluded in the Lithuanian language. The essential terms of the Agreement and information regarding the ordered Goods are provided to the Buyer at the time of placing the order for the Goods on the Website; The Seller sends the Buyer a link to the valid Rules together with the order confirmation to the e-mail address specified by the Buyer.

2. Ordering goods

2.1 The Customer can order Goods on the Website in two ways:

2.1.1 by registering on the monsicandles.lt Website and creating an Account by entering your email address and password;

2.1.2 without registering an Account on the Website, but by providing Personal Information in the Goods Order Confirmation Form in accordance with the Website's tools.

2.2 When ordering the Goods, the Customer must provide his/her Personal Information necessary for the proper execution of the Goods order: name, surname, delivery address, correct telephone number and e-mail address. By placing an order for the Goods and expressing his/her consent that “I agree with the Terms”, the Buyer unconditionally confirms that he/she has the right to purchase the Goods on the Website and conclude an Agreement for their purchase.

2.3 In all cases, before confirming the order for Goods in accordance with the procedure established in this section of the Rules for the Purchase and Sale of Goods, the Buyer must familiarize himself with the version of the Rules documents valid at the time of placing the order and express his consent to them. The Buyer confirms his familiarization with and agreement to the Rules documents in the manner and under the conditions provided for in the Website Usage Procedure. The order for Goods may be submitted and received for processing by the Seller only if the Buyer has familiarized himself with and agrees to the Rules. In all other cases, when the Buyer does not agree with the Rules or a certain part of them, he does not have the right to order Goods on the Website.

2.4 In order to conclude an Agreement for the purchase of Goods, the Customer must perform the technical actions specified on the Website, and following the notifications and/or links provided on the Website, the Customer must submit an order for Goods to the Seller.

2.5 Having familiarized himself with the Rules, having agreed to them and having undertaken to comply with them, the Buyer confirms that he does not object to the Rules being provided to the Buyer separately in writing (in paper form), unless the parties to the Agreement agree otherwise. In all cases, the Buyer, wishing to review, save and (or) print the Rules, may download them from the Website or contact the Seller with a corresponding request at the e-mail address info@monsicandles.lt .

2.6 The Seller is not liable for any damage resulting from the unauthorized use of the Account by third parties. In the event that any other person, in violation of the requirements of the Rules, logs into the Account and places an order for Goods using the Account, it will be deemed that these Goods are ordered and/or purchased by the Buyer.

2.7 The Seller reserves the right to execute only those confirmed orders for Goods that correctly and accurately provide the order for Goods and other data necessary for the purchase and/or delivery of Goods (including the delivery address, telephone number, e-mail address, etc.).

2.8 The Customer, having expressed his/her consent to these Rules for the Purchase and Sale of Goods, agrees that his/her Personal Information specified in clause 2.2 will be processed on the Website for the sale of Goods and services (e-commerce) and for direct marketing purposes. The Seller confirms that the Personal Information provided by the Buyer in connection with the order of Goods and the conclusion of the Agreement will be used for the purposes of concluding and executing the purchase and sale of Goods transactions on the Website, in accordance with the provisions of the Privacy Policy.

2.9 The Customer, by agreeing to the processing of his/her Personal Information for the purpose of selling Goods and services on the Seller's Website (e-commerce), also agrees to the sending of information messages necessary for the fulfillment of the Goods order to the email address and telephone number provided by him/her.

3. The moment of conclusion of the purchase and sale agreement

3.1 The provision of Goods for sale on the Website does not create any obligations for the Seller. The Agreement for the purchase and sale of Goods is considered concluded between the Buyer and the Seller from the moment when the Buyer, having selected the goods, formed the shopping cart, completes all the steps of the order and confirms the order. The Agreement for the purchase and sale of Goods is valid until the obligations under this Agreement are fully fulfilled. The Buyer’s option to withdraw from the Agreement is discussed in Section 9 of these Rules for the Purchase and Sale of Goods.

3.2 Together with the Buyer's order for Goods placed on the Website, these Rules for the purchase and sale of Goods and other Rules become an Agreement concluded between the Buyer and the Seller, which is a binding legal document for both parties to the Agreement.

4. Buyer's rights and obligations

4.1 The Buyer has the right to purchase goods on the Website in accordance with the procedure established by these Rules for the Purchase and Sale of Goods.

4.2 The Buyer has the right to withdraw from the Agreement in accordance with the procedure provided for in Section 9 of these Rules for the Purchase and Sale of Goods.

4.3 Having created an Account on the Website, the Buyer undertakes not to transfer his login details to third parties. If the Buyer loses his login details, he must immediately inform the Seller about it by e-mail info@monsicandles.lt .

4.4 When using the Website, the Buyer undertakes to comply with these Rules for the Purchase and Sale of Goods, other conditions clearly specified on the Website, and not to violate the legal acts of the Republic of Lithuania.

5. Seller's obligations

5.1 The Seller undertakes to provide the Buyer with the opportunity to use the services provided by the Website under the conditions set out in these Rules for the Purchase and Sale of Goods and on the Website.

5.2 The Seller has the right to change the scope and method of services provided,

5.3 The Seller undertakes to respect the Customer's right to privacy regarding Personal Information belonging to him, i.e. to process the personal data specified by the Buyer only in accordance with the procedure established by the Rules and legal acts of the Republic of Lithuania.

5.4 The Seller undertakes to deliver the Goods ordered by the Buyer to the address specified by him/her under the conditions specified in Chapter 7 of the Rules for the Purchase and Sale of Goods.

6. Price of goods, payment procedure and terms

6.1 The prices of the Goods on the Website and in the Order for Goods are indicated in euros and include taxes, including VAT and other taxes (if applicable).

6.2 The cost of delivery of the Goods and/or the cost of other Third Party services (if applicable) are not included in the price of the Goods, unless it is clearly stated and announced on the Website that under certain conditions, delivery of the Goods is free of charge. The applicable delivery costs of the Goods are indicated and provided to the Buyer at the time of ordering the Goods.

6.3 Discounts may be applied to goods, which are not cumulative, except in cases where the rules of a specific discount or promotion provide otherwise and this is clearly established and published on the Website and/or in any other document of the Rules.

6.4 The Buyer, at his/her choice, pays for the Goods and delivery of the Goods in one of the following ways:

6.4.1 By prepayment for the Goods (i.e. before delivery and transfer of the Goods to the Buyer) using the electronic payment service through the MakeCommerce system of the payment partner, the operator of which is MAKSEKESKUS AS.

6.4.2 Payment by payment (credit or debit) card.

6.5 By paying for the Goods using the payment method provided for in clauses 6.4.1 and 6.4.2 above, the Buyer undertakes to pay for the Goods immediately. Only upon receipt of confirmation from the payment operator about your payment for the Goods, the formation of the Goods parcel begins and the calculation of the Goods delivery term begins.

6.6 Special offers and gifts are valid when purchasing a gift voucher, not when paying with it. Gifts and special offers are applied to orders if their final additional payment amount after using the gift vouchers reaches the amount specified in the terms and conditions.

6.7 When paying with gift vouchers, gifts and special offers are applied to orders if their final additional payment amount after using the gift vouchers reaches the amount specified in the terms and conditions.

6.8 If the Buyer fails to fulfill the obligation to pay for the Goods, it will be considered that the Buyer withdraws from the Agreement and the Seller has no obligations to the Buyer arising from this Agreement. Therefore, the Seller has the right to cancel the Buyer's order without prior notice if the Buyer, having chosen the payment method provided for in paragraphs 6.4.1 and 6.4.2 of the Rules for the Purchase and Sale of Goods, does not pay for the Goods within 3 (three) business days from the date of placing the order for the Goods on the Website.

7. Delivery and terms of goods

7. Delivery of goods

7.1 The Goods are delivered to the delivery address specified by the Buyer via a Courier used by the Seller, to a self-service parcel terminal selected by the Buyer or by picking up the order at the Seller's point of sale.

7.2 If the Goods are delivered to the Buyer, the Buyer undertakes to accept the Goods himself or another person who may be indicated as the Recipient of the parcel.

7.3 In the event that the Buyer is unable to accept the Goods himself, including when the Buyer or a person specified by the Buyer is not present at the delivery address specified in the Goods order, the Seller's authorized person (Courier) has the right to issue the Goods to any other legally competent adult person at the Goods delivery address who has provided confirmation of payment for the Goods or another document confirming the conclusion of the Agreement or the right to accept the delivered items. In such a case, the Buyer has no right to make any claims to the Seller regarding the delivery of the Goods to an inappropriate entity.

7.4 The Goods are considered to have been properly delivered (transferred) to the Buyer when the document confirming the transfer - acceptance (delivery and (or) collection) of the Goods is signed.

7.5 The quantity of the Goods and their packaging are checked during the transfer of the Goods to the Buyer. If a shortage of the quantity of the Goods, damage to the Goods and/or the packaging of the Goods is detected during the transfer of the Goods, you must indicate such deficiencies in the document confirming the transfer of the Goods, and also immediately inform the Seller about this in writing using the contact details specified on the Website or in the Rules, as discussed in clause 7.6 of these Rules for the Purchase and Sale of Goods. In such a case, the violations that occurred due to the fault of the Seller shall be eliminated in accordance with the procedure and terms agreed upon by the Buyer and the Seller. Later, claims regarding the quantity and/or packaging of the Goods transferred to you shall not be accepted.

7.6 The Buyer must inform the Seller in writing about any obvious defects in the quality of the Goods (damage to the packaging, discrepancy in quantity, etc.) immediately, but no later than within 1 (one) day from the date of transfer of the Goods to him. Otherwise, after the established deadline, the Buyer will not have the right to submit claims to the Seller regarding obvious defects in the transferred Goods.

7.7 The above-mentioned clause does not apply in cases where the Website clearly states that the Goods being sold are in damaged packaging and, accordingly, the Goods are sold at a lower price. It is considered that by ordering such Goods, the Buyer agrees to purchase them under the specified circumstances and cannot make any demands or claims against the Seller in the future due to damage or defects in the packaging of the Goods.

7.8 We aim to transfer your orders to the shipping service on the same working day after the order and payment are made by 12 noon or within 3-5 working days from the payment for the goods.

7.9 During the holiday season and during ongoing sales, the processing time for orders may be extended up to 5-10 business days. We sincerely apologize for any inconvenience and hope for your understanding during this busy period.

7.10 In exceptional cases, due to objectively justified circumstances that the Seller could not foresee and control in advance, the delivery of the goods may become impossible. In such a case, the Seller undertakes to immediately contact the Buyer regarding the possibilities of further fulfilling his order. The Seller may offer the Buyer a similar or analogous product, informing about this by one of the contact details specified by the Buyer (by phone, SMS or e-mail). If the Buyer does not agree to the replacement of the product with a similar or analogous product, the Seller, who is unable to deliver the product selected by the Buyer, undertakes to immediately refund the money paid by the Buyer, if an advance payment was made, and in all cases to cancel the order.

7.11 Free delivery service is valid only for residents of the Republic of Lithuania. We deliver to other European Union countries at regular prices (regardless of the purchase amount).

8. Product quality guarantee

8.1 The characteristics of each item sold are indicated in the item description attached to each item.

8.2 The Seller is not responsible for the fact that the color, shape and (or) other parameters of the Goods depicted on the Website may not correspond to the actual shape, color and (or) other parameters of the Goods due to the technical characteristics of the device used by the Buyer. Therefore, if you need more detailed information, advice or instructions regarding our Goods, please contact the Seller directly by e-mail info@monsicandles.lt .

9. Cancellation of the purchase and sale agreement, procedure for returning and exchanging goods

9.1 Right to withdraw from the purchase and sale agreement:

9.1.1 The Buyer has the right to withdraw from the contract of sale of goods within 14 (fourteen) days from the conclusion of the contract of sale, without giving any reason, by notifying the Seller thereof. The Buyer cannot exercise this right after concluding one of the contracts listed in Part 2 of Article 6.22810 of the Civil Code of the Republic of Lithuania.

9.1.2 In order to withdraw from the Agreement, the User must submit to the Seller a free-form or a request for the return of the Goods sent by the Seller. The Buyer's notification of withdrawal from the Agreement is sent to the Seller by e-mail info@monsicandles.lt . Upon receipt of the Buyer's notification, the Seller shall contact the Buyer within 2 (two) business days.

9.1.3 If the Buyer has withdrawn from the purchase and sale agreement before the goods have been sent to him, the Seller shall formalize such withdrawal by the Buyer as a rejection of the order and shall inform the Buyer accordingly at the email address provided by him.

9.1.4 If the Buyer has withdrawn from the purchase and sale agreement after the goods have already been delivered, the provisions set out in clause 9.2 or 9.3 of the Rules shall apply.

9.2 Rules for the exchange and return of goods of suitable quality purchased in the e-shop naturaliosidejos.lt :

9.2.1 Section 1 of the Retail Trade Rules “Exchange and Return of Goods of Proper Quality” provides that some quality goods may be returned only with the consent of the seller. The list of goods that consumers may return with the consent of the seller:

perfumery, cosmetic and toilet preparations (codes according to the Combined Nomenclature – 3303-3307);

9.2.2 The Buyer has the right to withdraw from the Agreement without giving any reasons by notifying the Seller by e-mail info@monsicandles.lt no later than 14 (fourteen) calendar days from the date of transfer (delivery) of the Goods.

9.2.3 Upon receipt of the Buyer's request, we will contact you within 2 (two) business days and coordinate the details of the return of the goods.

9.2.4 Goods of suitable quality may only be returned under the following conditions:

9.2.5.1 the returned item is in its original and intact packaging;

9.2.5.2 the product has not been damaged by the buyer;

9.2.5.3 the product is unused and has not lost its commercial appearance, the product label, protective film, etc. are not damaged;

9.2.5.4 The product is returned in the same condition as it was received by the buyer, and any gifts received with the purchase must also be returned.

9.2.6 When returning goods through no fault of the Seller, the paid delivery cost will not be refunded.

9.2.7 Upon receipt of the product and verification that it is unused, within 14 days the money will be returned to the Buyer's account, which is indicated in the product return form, and must match the payment account. The refund will be made in the same way as the payment was made (taking into account that the funds will be returned to the card or bank account from which the payment was made).

9.3 Rules for exchanging and returning goods of inadequate quality purchased in the e-shop monsicandles.lt :

9.3.1 Defective goods are returned in accordance with the Rules for Returning and Exchanging Goods approved by the Order of the Minister of Economy No. 217 of 29 June 2001 “On Approval of the Rules for Returning and Exchanging Goods”.

9.3.2 If the buyer was sold a product of inadequate quality and the seller did not discuss its defects with the buyer, the buyer has the right to demand from the seller, at his/her own discretion:

9.3.2.1 replace a product of inadequate quality with a product of adequate quality;

9.3.2.2 reduce the price of the goods accordingly;

9.3.2.3 to eliminate the defects of the goods free of charge within a reasonable period of time;

9.3.2.4 unilaterally terminate the purchase and sale agreement and demand a refund of the money paid for the goods.

9.3.3 The Buyer may choose only one of the methods provided for in Section 9.3.2 of the Rules. The Buyer shall declare his choice by filling out the return form and return the goods to the Seller using the details specified in Section 9.4.

9.3.4 The Buyer must pay the costs of returning the goods, and the Seller, if convinced that the goods were returned due to inadequate quality, must refund the Buyer the return costs incurred by him.

9.4 Exchange and return of goods in case of delivery of the wrong goods:

9.4.1 If the Buyer has received the wrong goods, the Buyer must immediately, but no later than within 2 (two) business days, inform the Seller about this by e-mail info@monsicandles.lt or by calling +370 654 02908.

9.4.2 The Seller undertakes to collect such goods at its own expense and replace them with suitable goods. In the event that the Seller does not have the ordered goods, it shall refund the money paid for the goods to the Buyer. The money shall be refunded to the Buyer within 14 (fourteen) calendar days.

9.5 Having submitted a notice of withdrawal from the Agreement to the Seller in accordance with the procedure established in this section, the Buyer must, at his own expense, no later than within 14 (fourteen) calendar days from the date on which he submitted the relevant notice to the Seller, return the Goods to the Seller by sending them to the following address: MB “Monsi sprendimai”, Chemijos g. 23-307 Kaunas, tel. no. +370 654 02908.

9.6 The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with the procedure for returning goods set out in the Rules.

10. Marketing measures applied by the Seller

10.1 The Seller reserves the right, at its sole discretion, to introduce and/or cancel offers, promotions, games or change the prices of the Goods published on the Website, or any material or content of the Website, at any time, without prejudice to the rights of the Customer, including the terms of the Agreement concluded prior to such change.

11. Information exchange

11.1 The Seller shall send all notifications in accordance with the procedure established by these Rules and the Privacy Policy to the e-mail address provided by the Buyer during registration or when ordering goods.

11.2 The Buyer shall send all his/her messages and questions to the Seller using the contacts specified in clause 12.5 of these Rules for the Purchase and Sale of Goods.

12. Final provisions

12.1 The Buyer and the Seller agree that all disputes, claims and/or disagreements related to the Agreement or arising from its execution, breach, termination or invalidity shall be resolved through negotiations. If an agreement cannot be reached through negotiations, disputes shall be resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.

12.2 In the event that the Buyer does not agree with the Seller's response to the Buyer's written claim, the Buyer may submit his request/complaint regarding the goods purchased from monsicandles.lt to the State Consumer Rights Protection Service (Vilniaus g. 25, 01402 Vilnius, e-mail tarnyba@vvtat.lt , tel. 8 5 262 67 51, fax (8 5) 279 1466, website www.vvtat.lt ).

12.3 In the event of a dispute, the Buyer should first contact the Seller, and if the dispute cannot be resolved, he has the right to contact the electronic consumer dispute resolution platform for dispute resolution: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

12.4 The Seller has the right to change, adjust or supplement the Rules of Purchase and Sale of Goods in the manner provided for in the Website Usage Procedure, therefore, when the Buyer places an order for Goods, the Rules of Purchase and Sale of Goods valid at the time of placing the order for Goods will apply. 12.5 To inform the Seller about a violation of the Rules of Purchase and Sale of Goods, if you have questions, claims or if you need the Seller's assistance in interpreting the Rules of Purchase and Sale of Goods or their application, please contact us by e-mail info@monsicandles.lt or by mail at the following address: MB “Monsi sprendimai”, Chemijos g. 23-307, Kaunas. We will respond to your inquiries received in writing within 14 (fourteen) calendar days from the date of receipt of the inquiry.

The rules for the purchase and sale of goods apply when purchasing within the territory of the Republic of Lithuania.